Refund policy
Return & Refund Policy — PRO MEN
Last Updated: September 8, 2026
At PRO MEN, we are committed to providing high-quality products and a reliable shopping experience. Please read our return and refund policy carefully before placing your order.
1. Return Eligibility
You may request a return within 7 days of receiving your order if:
- You received the wrong product.
- The product arrived damaged or defective.
- The product is significantly different from what you ordered.
For hygiene and safety reasons, opened, used, or tampered-with products cannot be returned or exchanged, unless the product was received damaged or defective.
2. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos/videos of the product and packaging
- A brief description of the issue
After reviewing your request, we may offer a replacement or refund, depending on the situation.
3. Change of Mind
We generally do not accept returns simply because you changed your mind, ordered the wrong item, or no longer want the product—particularly if the product has been opened or used.
If the product is unused, unopened, and sealed, contact us within 7 days and we will review your return request.
4. Refunds
Once your returned product is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed using the appropriate available payment method. Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.
Original delivery charges are generally non-refundable, except where the return is due to an error on our part or another situation approved by PRO MEN.
5. Return Shipping
If the return is due to receiving a wrong, damaged, or defective product, PRO MEN will determine the appropriate return-shipping arrangement.
For an approved return due to reasons other than an error or defect, the customer may be responsible for return shipping costs.
6. Exchanges
If you receive a damaged, defective, or incorrect product, we may provide a replacement instead of a refund, subject to product availability.
7. How to Request a Return or Refund
Contact our customer support team with your order number and details of the issue:
Email: promenvitals@gmail.com
Phone/WhatsApp: +92 3714244988
Return Address:
138-A, Garden Town,
Lahore, Pakistan
Please do not send a product back without contacting us first and receiving return instructions.
8. Important Note
PRO MEN reserves the right to assess each return/refund request individually and reject requests that do not meet the conditions of this policy or applicable law.
PRO MEN — Stronger. Better. Confident.
Customer Support:
📧 promenvitals@gmail.com
📞 +92 3714244988
📍 138-A Garden Town, Lahore, Pakistan