Shipping policy
Shipping Policy — PRO MEN
Last Updated: September 8, 2026
At PRO MEN, we aim to deliver your order safely and as quickly as possible. Please review our shipping policy below.
1. Shipping Within Pakistan
We currently offer delivery across Pakistan through our courier partners.
Orders are dispatched to the delivery address provided during checkout.
Estimated Delivery Time
- Major Cities: 2–5 business days
- Other Areas: 3–7 business days
- Remote areas may require additional delivery time.
Delivery times are estimates and may vary depending on the courier, location, weather, public holidays, and other circumstances beyond our control.
2. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.
Any promotional free-shipping offer will be clearly mentioned on the website or during the checkout process.
3. Order Processing
Orders are generally processed and dispatched within 1–2 business days after order confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
You may receive a confirmation message or tracking information once your order has been dispatched.
4. Cash on Delivery
Where Cash on Delivery (COD) is available, customers may pay the order amount to the courier upon delivery.
Please provide a valid phone number and delivery address so our team or courier partner can contact you regarding your order.
5. Incorrect or Incomplete Address
Customers are responsible for providing an accurate delivery address and active contact number.
PRO MEN is not responsible for delays or failed deliveries caused by:
- Incorrect address
- Incomplete address
- Incorrect phone number
- Customer being unavailable
- Customer refusing or failing to receive the parcel
Additional delivery charges may apply if an order needs to be re-dispatched.
6. Delayed or Lost Shipments
Although we work with reliable courier partners, delays can occasionally occur.
If your shipment is significantly delayed or appears to be lost, please contact us. We will coordinate with the courier company and assist you in resolving the issue.
7. Damaged Packages
Please inspect your package when you receive it.
If the package appears severely damaged or the product inside is damaged, contact us as soon as possible with photographs/videos of the package and product.
For return or replacement requests, please refer to our Return & Refund Policy.
8. International Shipping
At this time, PRO MEN primarily serves customers within Pakistan. International shipping may be available in the future.
9. Contact Us
For shipping-related questions or assistance with an order:
PRO MEN
📧 Email: promenvitals@gmail.com
📞 Phone/WhatsApp: +92 3714244988
📍 Address: 138-A, Garden Town, Lahore, Pakistan